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We'll show you how you can custom the emails that go out when someone succeeds or fails at billing.
You have the ability to introduce custom e-mails to be delivered upon the following actions:
Go to an Email or SMS under Notifications to schedule when to send. You will find additional options associated with memberships and subscriptions.
By default the platform will send out an e-mail when a subscriptoin fails, succeeds or is missing a payment method. Here is the default message for your reference:
No Payment on File
Hi ,
We attempted to process payment for your subscription, but unfortunately we don't have a payment method on file. Please login to your account by clicking on the button below to make a payment or contact us at to make payment on your subscription.
Links to: /admin_subscription.aspx?subscription_no={@subscription_no@}
Thank you,
Payment Failed
We attempted to process payment for your subscription, but unfortunately your payment method on file declined. Please login to your account by clicking on the button below to make a payment or contact us at to make payment on your subscription.
Payment Succeeded by Invoice
An invoice was generated for your {@reference_type@} subscription. You were invoiced ${@subscription_rate@}. Please find a copy of your invoice via the link below. If you have any questions please contact us at or visit our web site at {@web_site@}.
Payment Succeeded
An invoice was generated for your {@reference_type@} subscription. Your payment method was charged ${@subscription_rate@}. Please find a copy of your receipt via the link below. If you have any questions please contact us at or visit our web site at {@web_site@}.
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